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Introduction to Ferry Booking
Philippine Ferry Services
The Philippines is an archipelago composed of 7,641 islands, making ferry travel one of the most practical and rewarding ways to explore the country. While domestic flights offer convenient access to major cities, ferries provide travelers with the opportunity to experience the beauty and diversity of the islands up close.
The country is divided into three main island groups: Luzon, Visayas, and Mindanao. Beyond bustling cities such as Manila, the Philippines boasts stunning natural attractions including volcanoes, tropical rainforests, pristine beaches, mountain ranges, and a rich variety of flora and fauna. Traveling by ferry allows passengers to discover destinations that are often inaccessible by air and enjoy scenic journeys between islands.
Ferry Travel Safety
Ferry travel in the Philippines is generally safe when passengers choose reputable shipping companies and observe safety guidelines. Travelers should be aware that ferry vessels vary in size and capability. Larger vessels are typically better equipped to navigate rough sea conditions, while smaller boats may be more susceptible to weather-related disruptions.
As with any mode of transportation, vessel maintenance standards and operational practices differ among operators. Passengers are encouraged to monitor weather advisories and follow the recommendations of shipping companies before departure.
Why Choose Ferry Travel?
One of the greatest advantages of ferry travel is affordability. Compared to airfare, ferry fares are generally more budget-friendly, making them an attractive option for both local and international travelers.
Although air travel remains a popular choice, airport access is limited to select destinations. The extensive ferry network connects numerous islands, ports, and provinces throughout the country, allowing passengers greater flexibility in exploring the Philippine archipelago.
For budget-conscious travelers seeking convenience, accessibility, and unforgettable island experiences, ferry travel remains one of the best transportation options in the Philippines.
Jetliner Express Partner Shipping Lines
Jetliner Express proudly manages and serves passengers through the following more than 15 trusted shipping companies operating throughout the Philippine archipelago:
Jetliner Express Global Travel Services has two main ways to check ferry schedules, availability, and voyage information, depending on the route and shipping line:
1. Via Philippines
Agents can check ferry schedules, available voyages, routes, and booking information through 2GO Travel, operated by Aboitiz Shipping Corporation.
This option is primarily used for routes and voyages covered by 2GO Travel.
2. Via BARKOTA
BARKOTA is a dedicated ferry booking platform that provides access to schedules and booking options from various medium-sized and small shipping lines.
Agents can use BARKOTA to search for available ferry routes, schedules, and voyages that may not be covered by 2GO Travel.
Important Reminder
Before confirming a ferry booking, agents should always verify the route, travel date, passenger details, vessel/voyage schedule, availability, fare, and applicable booking conditions to ensure that the information provided to the customer is accurate and up to date.
How to Search Ferry Schedules and Issue Tickets Using Via Philippines
This procedure guides Jetliner Express agents on how to check ferry schedules, verify fares, process bookings, and issue ferry tickets through Via Philippines and the 2GO Travel official website.
Step 1: Access Via Philippines
Log in to the Jetliner Express Intranet.
Click Via Philippines to access the ferry booking portal.
Enter the appropriate login credentials.
Always check the latest internal instructions for the updated Via Philippines username and password before accessing the system.
Keep all login credentials confidential and do not share them with unauthorized individuals.
Step 2: Check Ferry Schedules Through 2GO Travel
Before making a booking, access the official 2GO Travel website to check the available ferry schedules and voyage information.
2GO Travel Official Website:
https://travel.2go.com.ph/
Use the website to check information based on the customer's:
Origin
Destination
Preferred travel date
Available voyage
Type of vessel
Port information
Available accommodation/class
Important: The 2GO website is primarily used as a reference for checking schedules, voyages, vessel information, and accommodation availability before proceeding with the actual booking through Via Philippines.
Step 3: Gather the Customer's Travel Information
Before checking fares or creating a booking, make sure to collect complete passenger information and travel preferences.
Ask the customer for the following:
A. Preferred Travel Date
Confirm the exact departure date.
For round-trip bookings, also confirm the preferred return date.
B. Type of Journey
One-way
Round-trip
C. Origin and Destination
Confirm the exact:
Port of origin
Port of destination
D. Number and Type of Passengers
Ask for the total number of passengers and specify the passenger category, such as:
Adult
Child
Infant
Senior Citizen
Make sure the passenger category is correctly identified because fares and requirements may vary.
E. Preferred Accommodation
Ask the customer for their preferred accommodation or class, such as:
Economy Class
Tourist Class
Cabin Class
State Room
Important Reminder:
Jetliner Express can assist with passenger ferry bookings only. We do not process bookings for vehicles.
Step 4: Check Schedule and Fare Information
Follow this process when assisting the customer:
First: Use 2GO Travel
Use the official 2GO Travel website to verify:
Available schedules
Voyage
Vessel
Origin and destination ports
Travel date
Available accommodation/class
Second: Use Via Philippines
After identifying the appropriate voyage and accommodation, access Via Philippines to check the applicable fare and booking information.
Important: Always make sure that the schedule and voyage selected in Via Philippines correspond with the information confirmed through the 2GO Travel website.
Step 5: Confirm the Booking and Process Payment
Once the customer has reviewed and confirmed the:
Travel date
Origin and destination
Voyage
Vessel
Accommodation
Number and type of passengers
Total fare
proceed with the payment process according to Jetliner Express procedures.
After successful payment confirmation, proceed with the ferry booking through Via Philippines.
Identification Requirement
Before proceeding with the booking, make sure to request a valid identification card (ID) from the passenger.
Verify that the passenger information entered into the booking system matches the details on the valid ID.
Important: Double-check all passenger details before finalizing the booking. Incorrect passenger information may cause problems during check-in or boarding.
Step 6: Issue and Send the Ferry Ticket
After successfully completing the booking through Via Philippines:
Generate and issue the ferry ticket.
Check that all ticket details are correct, including:
Passenger name
Travel date
Origin and destination
Voyage
Vessel
Accommodation
Booking/reference number
Provide the customer with a printed copy or electronic copy of the ticket.
Send the electronic ticket to the customer's registered email address or primary contact channel used during the booking.
Boarding Reminder
Advise the customer to bring:
Printed ferry ticket
Valid government-issued ID
when proceeding to the port for boarding.
The passenger should also follow the ferry operator's applicable check-in and boarding requirements.
Ferry Ticketing Procedures
How to use Barkota System - Click the Button below for the complete guide
Issuing an acknowlegement Receipt after booking a ferry
Issuing an Acknowledgement Receipt After Ferry Booking
After successfully completing a ferry booking, an Acknowledgement Receipt (AR) must be issued to the customer as proof of payment and booking transaction.
Step 1: Access Bayad Express
Enter the Branch Access Code and Password to access the Bayad Express website.
Step 2: Select the Ferry Ticket Category
Click the Bayad Express menu tab.
Select the Jetex category.
Choose Ferry Ticket.
Select the appropriate shipping company based on the customer's booking.
Proceed to create the acknowledgement receipt.
Step 3: Enter the Required Information
Input all required customer and transaction details, including:
Customer Name
Voucher Reference – Booking ID and/or Origin–Destination
Amount
Discount – if applicable
Number of Passengers (PAX)
Other required transaction details
Double-check all information before proceeding to avoid errors on the receipt.
Once all required information has been completed, click the appropriate button to access the Jetliner Express – Bayad Express website and proceed with the receipt generation.
Step 4: Review and Issue the Receipt
Before finalizing the transaction:
Review all information entered in the receipt.
Make sure the customer name, booking reference, amount, discount, and number of passengers are correct.
Print the acknowledgement receipt, if a printed copy is required.
If a digital copy is preferred, take a clear screenshot of the completed receipt.
Send the acknowledgement receipt to the customer through their preferred communication channel, such as:
WhatsApp
Messenger
Email
The acknowledgement receipt should be sent together with the passenger ferry ticket for the customer's reference and records.
Important Reminder
Always verify the receipt details against the actual ferry booking and payment transaction before sending the documents to the customer. This helps prevent discrepancies and ensures that the customer receives complete and accurate booking documentation.
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Info@jetlinerexpressglobal.com
+971 50 599 2041
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