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Travel Insurance

Silver Package Travel Insurance

(Guest coming from United Arab Emirates to any parts of the World)

Silver Package per Individual:

• Up To 7 Days Price 58 AED -16 USD

• Up to 15 Days Price 78 AED -22 USD

Note Please contact Roxane(DXB Office)

Important Information Every Passenger Should Know

1. Medical emergencies abroad
Travel insurance may help cover eligible emergency medical treatment, hospitalization, doctor consultations, or emergency assistance while traveling. Medical costs overseas can be expensive, especially in countries with high healthcare costs.

2. Emergency evacuation or repatriation
Some policies provide assistance or coverage when a traveler needs to be medically evacuated or returned to their home country because of a serious emergency.

3. Trip cancellation or interruption
Depending on the policy and the reason, insurance may reimburse eligible non-refundable travel expenses if the trip must be cancelled or interrupted because of a covered event.

4. Flight delays or missed connections
Some policies provide benefits for covered travel delays, missed connections, or additional necessary expenses. The specific conditions and waiting periods vary.

5. Lost, delayed, or damaged baggage
A policy may provide compensation or assistance when baggage is lost, delayed, or damaged, subject to the policy's limits and exclusions.

6. Lost travel documents
Some insurance plans provide assistance when passports or other important travel documents are lost or stolen.

7. 24/7 emergency assistance
Passengers should know how to contact the insurance company's assistance center while abroad. Having the emergency hotline and policy number accessible is important.

8. Visa requirements
For certain destinations, particularly Schengen countries, travel medical insurance is part of the visa requirements. Passengers should make sure their insurance meets the destination's required coverage and dates.

9. Pre-existing medical conditions
Passengers should never assume that an existing medical condition is automatically covered. Some policies exclude pre-existing conditions or cover them only under specific circumstances.

10. Exclusions and limitations
This is extremely important. Travel insurance does not mean everything is automatically covered. Passengers should check exclusions involving activities, medical conditions, alcohol/drug-related incidents, unattended belongings, travel advisories, and other circumstances specified in the policy.

Jetliner Express – International Travel Insurance Application Procedure

For UAE Head Office

Step 1: Gather the Client's Information

Before requesting a quotation, collect the following information and documents:

A. Travel Information

1. Purpose of travel

2. Travel duration — number of days

3. Destination country/countries

B. Applicant Information
4. Applicant's complete name
5. Contact number
6. Email address
7. Full name of beneficiary/beneficiaries
8. Date of birth of beneficiary/beneficiaries

C. Required Documents
9. Copy of Emirates ID
10. Copy of passport bio page

Agent reminder: Make sure the passenger's name, date of birth, travel dates, and destination are accurate before submitting the request.

Step 2: Request the Insurance Quotation

Submit the complete information and required documents to:

Roxane Magat Enriquez – Travel Insurance Provider Officer

Send the request through the internal WhatsApp group:

Insurance – Holiday2Shop

The request should contain all required passenger information and documents so the provider can prepare the quotation.

Step 3: Receive and Prepare the Client Quotation

Wait for the quotation from Roxane.

Once the provider's quotation is received, prepare the final quotation for the customer by adding the applicable Jetliner Express markup:

• Travel duration of less than 7 days: Add AED 50 per person

• Travel duration of more than 7 days: Add AED 100 per person

Important: Confirm the travel duration and markup before sending the final quotation to the customer.

Step 4: Payment and Payment Processing

Once the customer confirms the insurance and completes the payment:

Immediately contact Mr. Dennis Ledesma through the:

Jetliner Finance WhatsApp Group

Request assistance in processing the payment to the insurance provider.

The agent should make sure that the customer's payment has been properly verified before proceeding with the insurance issuance process.

Step 5: Receive and Release the Insurance Policy

Once the insurance provider generates the policy:

1. Obtain the final insurance policy.

2. Review the policy details for accuracy.

3. Make sure the customer's name, travel dates, destination, and other important details are correct.

4. Send the insurance policy to the customer.

Internal instruction: When providing the policy to the customer, do not disclose the final internal selling amount/markup. Provide the customer with the applicable policy document without revealing the internal pricing structure.

Simple Agent Workflow

Gather Information & Documents
↓
Send to Roxane – Insurance Provider Officer
↓
Receive Provider Quotation
↓
Add Jetliner Markup
↓
Send Final Quotation to Customer
↓
Customer Makes Payment
↓
Contact Dennis – Finance
↓
Payment Processed to Insurance Provider
↓
Policy Generated
↓
Check Policy Details
↓
Send Policy to Customer

Important Agent Reminder

The agent should never promise coverage simply because an insurance policy has been purchased. Coverage depends on the actual policy terms, limits, conditions, and exclusions. Before sending the policy, the agent should encourage the customer to review the coverage and important exclusions.

Jetliner Express Cebu Office

International Travel Insurance Application Procedure

For Filipino Outbound Travelers

Step 1: Gather the Required Information and Documents

Before requesting an insurance quotation, collect the following:

A. Travel Information

1. Purpose of travel

2. Travel duration — number of days

3. Destination country/countries

B. Applicant Information
4. Applicant's complete name
5. Applicant's contact number
6. Applicant's email address
7. Full name of beneficiary/beneficiaries
8. Date of birth of beneficiary/beneficiaries

C. Required Documents
9. Copy of the applicant's passport bio page
10. Completed travel insurance application form

Application Form:
The insurance application form is available in the Jetliner Express Google Drive.

Travel Insurance Application Form – Google Drive

Agent reminder: Double-check the passenger's name, date of birth, travel dates, destination, and passport details before submitting the application.

Step 2: Submit the Application

Once all information and documents are complete, send them to:

FPG – C/O Reymus Calpe

Submit the application through:

Jetliner.express@gmail.com

Make sure the email includes all required passenger information, the completed application form, and the passport bio page.

Step 3: Receive the Insurance Quotation

Wait for the insurance agent to provide the quotation.

Once the provider's quotation is received:

1. Review the quotation.

2. Determine the applicable Jetliner Express selling price based on the company's approved pricing.

3. Prepare the final quotation for the customer.

4. Send the final quotation to the customer for confirmation.

Important: The agent should use the current approved Jetliner Express price list when preparing the final quotation.

Step 4: Customer Payment and Insurance Payment Processing

Once the customer confirms the insurance and makes the payment:

1. Immediately process the insurance payment using the company credit card.

2. Use the policy number provided by the insurance provider when processing the payment.

3. Obtain the proof of payment/transaction confirmation.

4. Reply to the insurance agent who provided the quotation.

5. Attach the proof of payment for their reference.

This step should be handled promptly to avoid unnecessary delays in policy issuance.

Step 5: Receive and Release the Insurance Policy

Once the insurance provider generates the policy:

1. Obtain the completed insurance policy.

2. Check the policy details carefully.

3. Verify the customer's:

   • Full name

   • Passport details

   • Travel dates

   • Destination

   • Coverage period

4. Once everything is correct, send the insurance policy to the customer.

Internal pricing instruction: Do not disclose the final internal selling amount or Jetliner Express markup to the customer when releasing the policy.




Note: For Philippine Domestic Travel Insurance contact FPG Insurance Insurance Provider or Mr. Remus Calpe thrus his facebook messenger. For mark up value contact Mr. Wybenn Clark Capin for the updated pricelist as per now.

International Travel Insurance Pricelist

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How to Obtain a Philippine E-Travel Pass

Link

Note: For Filipino travelers who have the eGovPH App installed on their mobile phones, the eTravel service is now accessible through the app. Travelers may also complete their eTravel registration through the official eTravel website.

Please ensure that your eTravel information is completed or updated within the required period before your departure or arrival in the Philippines. Always use the official eTravel platform, as registration is free of charge.

Philippine eTravel – Conversational Agent Script

Official eTravel Website: etravel.gov.ph

1. Filipino Traveler

Agent:

“Travel Buddy, just a quick reminder before your trip. Since you’ll be traveling to or from the Philippines, let’s also make sure your eTravel registration is taken care of before your flight.

You can complete your eTravel registration through the official Philippine government website: etravel.gov.ph.

And if you already have the eGovPH App installed on your mobile phone, you can also access the eTravel service through the app.

The process is quite simple. You’ll just need to provide your personal and travel information. Once you complete the registration, you’ll receive your eTravel QR code.

I recommend saving a screenshot of your QR code on your phone so it’s easy to access when needed at the airport.

And don’t worry, Travel Buddy—eTravel registration is free of charge. Please make sure you’re using the official website or the official eGovPH App and be careful with other websites asking for payment.

If you need help understanding the process, just let us know. We’ll be happy to guide you so you can be more prepared and confident before your trip.”

2. Foreign Traveler

Agent:

“Travel Buddy, before your trip to or from the Philippines, I’d also like to remind you to check the Philippine eTravel requirements applicable to your journey.

If eTravel registration is required for your trip, you can complete it through the official Philippine government eTravel website: etravel.gov.ph.

When completing the registration, please make sure that the information you provide matches your passport and travel details, especially your full name, passport number, travel dates, and flight information.

Once you complete the registration, you’ll receive your eTravel QR code. It’s a good idea to save a screenshot of the QR code on your phone so you can easily access it when needed.

And just a friendly reminder, Travel Buddy—the official eTravel registration is free of charge. Please be cautious of websites or individuals asking you to pay a registration fee.

If you’re unsure about the process or the information you need to provide, don’t worry. You can reach out to us, and we’ll be happy to guide you step by step.”

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Different Types of Visa

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Dos and Don'ts on your Check - in and Hand Carry Baggages

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Ferry Companies in the Philippines

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International Passenger Bill of Rights

International Air Passenger Bill of Rights — Brief Discussion

The International Air Passenger Bill of Rights refers to the various rules, regulations, and consumer protections that may apply to air travelers when they purchase a ticket and travel by air. These rights can cover important situations such as flight delays, cancellations, denied boarding, baggage problems, refunds, rebooking, and assistance during travel disruptions.

However, there is no single worldwide passenger-rights law that applies identically to every international flight. Passenger rights can depend on the country of departure or arrival, airline, route, ticket conditions, and applicable international or regional regulations.

For a travel agent, it is important to understand these rights so we can provide customers with accurate information and avoid making promises that may not apply to their specific journey.

Agent reminder:
“Travel Buddy, if your flight is delayed, cancelled, or affected by another travel disruption, please don’t hesitate to contact us. We can help you understand what options may be available, such as rebooking, refund procedures, or other assistance, depending on the airline’s policy and the passenger-rights regulations applicable to your flight.”

Key areas agents should be familiar with

• ✈️ Flight delays – Possible assistance or compensation may depend on the applicable regulations.

• ❌ Flight cancellations – Passengers may have options such as rebooking or refunds, depending on the circumstances and applicable rules.

• 🚫 Denied boarding – Certain regulations may provide specific protections when passengers are involuntarily denied boarding.

• 🧳 Baggage issues – Passengers may have procedures and claims available for delayed, damaged, or lost baggage.

• 💳 Refunds – Refund eligibility depends on the reason for the refund, fare conditions, airline policy, and applicable law.

• ♿ Special assistance – Passengers with disabilities or reduced mobility may have specific assistance rights depending on the jurisdiction.

• 📄 Passenger information – Travelers should be informed about important ticket conditions, restrictions, and applicable travel requirements.

Most importantly: agents should verify the applicable rules for the specific itinerary before giving a definitive answer, rather than telling a passenger that a particular compensation or refund is automatically guaranteed.

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Memorable Couple Tour

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Passport Processing

Philippine Passport

Official Website: passport.gov.ph

A Philippine Passport is an official travel document issued to Filipino citizens. It serves as a primary identification document and allows Filipino citizens to travel internationally.

Philippine passports are issued by the Department of Foreign Affairs (DFA) and, when applicable, through Philippine diplomatic and consular missions abroad.

Passport Requirements

A. New Passport Application

For a new passport application, the applicant may be required to present:

• PSA Birth Certificate

• Certified True Copy of the Birth Certificate issued by the Local Civil Registrar, when applicable

• One valid government-issued ID, when required

• Voter's Certificate or Voter's ID, when applicable

B. Married Women

For married women, additional supporting documents may be required depending on the passport application and the applicant's circumstances.

Applicants should prepare the appropriate civil documents and valid identification documents as required by the DFA.

C. Passport Renewal

For passport renewal, the applicant should generally present their current or most recent passport, together with the other documents required by the DFA for the specific renewal application.

Agent Reminder: Passport requirements may vary depending on the applicant's age, circumstances, type of application, and the DFA's current guidelines. Always verify the latest requirements before advising a client.

Commonly Accepted Philippine Valid IDs

The following are examples of government-issued identification documents that may be accepted, subject to current DFA requirements:

• Social Security System (SSS) Card

• Government Service Insurance System (GSIS) Card

• Unified Multi-Purpose Identification (UMID) Card

• Land Transportation Office (LTO) Driver's License

  • A Student Permit may be accepted if issued in card format, subject to current requirements.

• Professional Regulation Commission (PRC) ID

• Overseas Workers Welfare Administration (OWWA) E-Card

• Commission on Elections (COMELEC) Voter's ID or Voter's Certificate

• Senior Citizen ID

• Philippine Postal ID

For Minor Applicants

For minor applicants, the following may be accepted, subject to current DFA requirements:

• School ID, or

• Certificate of Enrollment with the minor's photograph and the school's dry seal

Agent Reminder

When assisting a client with a passport application, always check the applicant's age, application type, civil status, previous passport, and supporting documents before confirming the requirements.

Since passport policies and accepted documents may be updated, agents should verify the latest requirements through the official DFA passport guidelines before giving final advice to the client.

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Safety Tips During Flights

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Tips to Avoid Offloading

Preparing Filipino Travelers for Philippine Immigration

Training Discussion for Travel Agents

When assisting Filipino travelers with an international trip, one of our responsibilities as travel agents is to help them prepare properly for their departure immigration inspection.

Some travelers use the term “offloading” when a passenger is not allowed to proceed with their departure. However, agents should explain that the final decision to allow a Filipino passenger to depart rests with the Philippine Bureau of Immigration (BI) after the required immigration inspection.

Our role is not to guarantee immigration clearance. Instead, our role is to make sure the traveler understands the requirements, has genuine and complete travel documents, and is prepared to answer questions about their trip honestly and confidently.

1. Make Sure the Basic Travel Documents Are Complete

Before the client goes to the airport, remind them to check their:

• Valid Philippine passport

• Visa, if required by the destination

• Confirmed airline ticket

• Return or onward ticket, when applicable

• Boarding pass

• eTravel registration, when required

• Hotel or accommodation details

• Travel itinerary

• Other documents relevant to the purpose of travel

For regular departing tourists, the BI has identified the passport, applicable visa, round-trip ticket, boarding pass, and eTravel among the key departure requirements.

Agent reminder:

“Travel Buddy, before you leave for the airport, let's double-check your documents together. We want to make sure that your passport, visa if required, flight details, return ticket, and other relevant travel documents are ready and that the information is consistent.”

2. Be Clear About the Purpose of Travel

One of the most important things is for the traveler to understand and truthfully explain why they are traveling.

For example:

• Tourism or vacation

• Visiting family or friends

• Business

• Attending an event

• Studying

• Employment

• Visiting a partner or spouse

The traveler should be familiar with their own itinerary and should never provide a false reason for travel.

Agent reminder:

“Travel Buddy, make sure you’re comfortable explaining your trip in your own words. If the officer asks where you’re going, why you’re traveling, where you’ll stay, or how long you’ll be there, just answer honestly and clearly.”

3. Make Sure the Information Is Consistent

The information in the passenger's documents should make sense together.

For example, check whether:

• The travel dates match the airline ticket.

• The hotel dates correspond with the trip.

• The itinerary matches the stated destination.

• The visa matches the intended purpose of travel.

• The passenger knows who they are visiting, if applicable.

• The passenger knows their accommodation details.

Inconsistencies or doubts about the purpose of travel can lead to additional questioning or secondary inspection. The BI's departure guidelines specifically provide for additional scrutiny where an officer identifies concerns such as a doubtful purpose of travel or problematic travel documents.

4. Prepare Supporting Documents When They Are Relevant

Not every traveler will need to present every possible document.

However, if the passenger's circumstances require supporting documents, they should have legitimate copies or originals readily available.

Depending on the situation, these may include:

• Hotel booking

• Return or onward ticket

• Travel itinerary

• Invitation letter

• Proof of relationship, when relevant

• Proof of financial capacity, when applicable

• Employment documents, when relevant

• School documents, when applicable

• Supporting documents related to the purpose of travel

Important: Never advise a client to create, alter, or submit fake documents.

The BI's guidelines specifically address fraudulent, falsified, or tampered travel documents as grounds for concern.

5. Know the Details of Your Own Trip

A traveler should not memorize a script just to answer immigration questions.

Instead, they should genuinely understand their trip.

Before leaving for the airport, the traveler should know:

Where am I going?
Why am I going?
How long will I stay?
Where will I stay?
When is my return flight?
Who am I traveling with?
Who will I visit, if applicable?
How will my trip be funded?

The best approach is to answer honestly, directly, and confidently.

6. If You Are Referred to Secondary Inspection

Being referred to secondary inspection does not automatically mean that a traveler has committed an offense or will be prevented from traveling.

Additional questioning may be conducted when an immigration officer needs to clarify information or verify documents.

Agent script:

“Travel Buddy, if the immigration officer asks you to proceed to secondary inspection, please remain calm and cooperative. Answer the questions honestly and provide the documents requested by the officer.

Don't panic. Secondary inspection simply means that the officer needs to conduct additional verification. The important thing is to remain respectful and provide truthful information.”

7. Do Not Give False or Misleading Information

This is one of the most important reminders for every traveler.

Never advise a client to:

• Lie about the purpose of travel

• Hide their relationship with someone abroad

• Claim to be traveling for tourism when the actual purpose is employment

• Present fake hotel bookings

• Present fake invitation letters

• Alter documents

• Memorize fabricated answers

• Hide relevant information from immigration officers

The purpose of departure screening includes protecting Filipinos from human trafficking, illegal recruitment, and other forms of exploitation.

8. Arrive at the Airport Early

Travelers should give themselves enough time for airline check-in, security procedures, immigration inspection, and possible additional verification.

The BI currently advises travelers to proceed for immigration clearance with sufficient time before their flight and has advised passengers to complete pre-departure requirements such as eTravel beforehand.

Agent script:

“Travel Buddy, please don't rush to the airport at the last minute. Give yourself enough time for check-in, security, and immigration. If there are additional questions or document verification, you'll have enough time to handle them without unnecessary pressure.”

9. Be Respectful and Professional

Immigration officers are performing an official border-control function.

Travelers should:

• Listen carefully to the questions.

• Answer respectfully.

• Avoid arguing unnecessarily.

• Avoid becoming confrontational.

• Provide requested documents when appropriate.

• Ask for clarification if they do not understand a question.

The BI has emphasized that cooperation and mutual respect help maintain an orderly and smooth immigration process.

Special Reminder for Travel Agents

As travel agents, we cannot guarantee that a client will be cleared for departure.

What we can do is help our clients prepare properly by:

1. Checking their travel documents.

2. Reviewing their itinerary.

3. Confirming that their visa and travel purpose are consistent.

4. Reminding them about eTravel requirements.

5. Helping them understand their accommodation and return-flight details.

6. Advising them to bring legitimate supporting documents when relevant.

7. Reminding them to answer immigration questions truthfully.

8. Advising them to arrive at the airport early.

9. Keeping them informed about current government requirements.

10. Avoiding any advice that involves deception, falsification, or misrepresentation.

Closing Agent Script

“Travel Buddy, our goal is not to teach you what to say to immigration. Our goal is to help you travel prepared and understand your own trip.

Make sure your documents are complete, your information is consistent, and you're comfortable explaining your genuine travel plans. If the immigration officer asks additional questions, simply answer honestly and respectfully.

We cannot guarantee immigration clearance because the final decision belongs to the Bureau of Immigration. But we can help you prepare properly so you can approach your travel day with more confidence.

At Jetliner Express, we want to make sure you're not only booked for your trip—we want you to be prepared for the journey as well. Your Reliable Travel Buddy.”

Affidavit of Support and Guarantee (ASG)

1. What is an Affidavit of Support and Guarantee?

An Affidavit of Support and Guarantee (ASG) is a sworn document in which a sponsor or guarantor formally undertakes to provide financial support and/or assume certain responsibilities for a Filipino traveler during their trip.

For Filipino travelers who are sponsored by relatives, an ASG may be applicable when the sponsor is a second- to fourth-degree relative, depending on the traveler's circumstances and the applicable Philippine immigration requirements.

Important: Agents should not automatically require an ASG based solely on the fact that a traveler is being sponsored. The sponsor's relationship to the traveler, location, purpose of travel, financial arrangement, and current immigration requirements should first be established.

2. Who May Need an ASG?

For this training module, an ASG may be applicable when a Filipino traveler is sponsored by a second- to fourth-degree relative, subject to the applicable immigration requirements.

Examples may include:

• Brother or sister

• Grandparent or grandchild

• Uncle or aunt

• Nephew or niece

• First cousin

• Other relatives within the applicable second- to fourth-degree relationship

The relationship should be properly established through legitimate supporting documents when required.

3. Who Does NOT Need an ASG Solely Because of the Family Relationship?

An ASG is not required solely because the traveler is sponsored by a first-degree relative, such as:

• Parent

• Spouse

• Child

For example, if a Filipino traveler is sponsored by their parent, spouse, or child, an ASG is not required solely on the basis of that family relationship.

However, the traveler should be able to establish the relationship using the appropriate supporting documents, such as:

• Birth certificate – when establishing a parent-child relationship

• Marriage certificate – when establishing a spousal relationship

• Other legitimate documents, when applicable

Important: The absence of an ASG does not mean that no other supporting documents are required. Other travel, financial, relationship, or immigration documents may still be requested depending on the traveler's circumstances.

4. Purpose of the ASG

The ASG serves as a formal declaration of the sponsor's undertaking to support the traveler.

Depending on the applicable requirements, it may help establish:

• The relationship between the sponsor and traveler

• The sponsor's financial capacity

• The sponsor's legal status or residence, when applicable

• The traveler's accommodation arrangements

• The sponsor's contact information

• The financial or other responsibilities being undertaken by the sponsor

The applicable Philippine immigration guidelines may require an Affidavit of Support and Undertaking as an additional document in certain sponsored-travel situations.

5. Why is an ASG Important?

An ASG provides a formal record of the sponsor's commitment to support the traveler.

It may help clarify:

Who is sponsoring the traveler?

What is the relationship between the traveler and sponsor?

Who will provide financial support?

Where will the traveler stay?

How can the sponsor be contacted?

However, an ASG does not guarantee immigration clearance.

The traveler must still comply with the applicable Philippine immigration requirements and provide truthful, accurate, and consistent information during immigration inspection.

6. Two General Ways to Obtain an ASG

Option 1: Sponsor is an OFW or Filipino Residing Abroad

If the sponsor is an Overseas Filipino Worker (OFW) or Filipino residing abroad, the sponsor may coordinate with the appropriate Philippine Embassy or Philippine Consulate General in their area.

General Process

1. Contact the appropriate Philippine Embassy or Consulate.

2. Confirm the latest ASG requirements and applicable form.

3. Prepare the required supporting documents.

4. Schedule an appointment, if required.

5. Personally appear before the Embassy or Consulate when required.

6. Sign and have the document properly notarized, acknowledged, or authenticated according to the applicable procedure.

7. Send the completed document to the traveler in the Philippines.

Agent Script

“Travel Buddy, if your sponsor is an OFW or currently residing abroad, your sponsor can coordinate with the nearest Philippine Embassy or Consulate. We recommend confirming the latest requirements, supporting documents, appointment procedures, and applicable fees directly with the appropriate Philippine foreign service office before processing the ASG.”

7. Option 2: Sponsor is Currently in the Philippines

If the sponsor is currently in the Philippines, the ASG may be prepared and notarized locally through an authorized Notary Public or law office, when an ASG is required for the particular case.

General Process

1. Prepare the ASG based on the applicable requirements.

2. Prepare the sponsor's valid identification and supporting documents.

3. Visit an authorized Notary Public or law office.

4. Sign the affidavit before the notary, as required.

5. Have the document properly notarized.

6. Provide the original or required copy to the traveler.

Agent Script

“Travel Buddy, if your sponsor is currently here in the Philippines, the ASG may be processed locally through an authorized Notary Public or law office when required. Please make sure that the document is properly prepared, notarized, and supported by genuine and valid documents.”

8. ASG Relationship Guide

Relationship to TravelerASG GuidanceParentNot required solely on the basis of the relationshipSpouseNot required solely on the basis of the relationshipChildNot required solely on the basis of the relationshipBrother / SisterMay be applicableGrandparent / GrandchildMay be applicableUncle / AuntMay be applicableNephew / NieceMay be applicableFirst CousinMay be applicableOther 2nd–4th Degree RelativesMay be applicable, subject to applicable requirements

Note: The relationship and degree of relationship should be properly established through legitimate supporting documents whenever required.

9. Agent's Step-by-Step Assessment

When a client tells you that someone will sponsor their trip, do not immediately instruct the client to obtain an ASG.

First, gather the necessary information.

Step 1 – Identify the Sponsor

Ask:

“Travel Buddy, who will be sponsoring or financially supporting your trip?”

Step 2 – Establish the Relationship

Ask:

“What is your relationship with your sponsor? Are they your parent, spouse, child, sibling, grandparent, uncle, aunt, cousin, or another relative?”

Step 3 – Determine the Sponsor's Location

Ask:

“Is your sponsor currently in the Philippines, or are they working or residing abroad?”

Step 4 – Determine the Purpose of Travel

Ask:

“What is the purpose of your trip? Are you traveling for tourism, visiting family, or for another purpose?”

Step 5 – Determine the Financial Arrangement

Ask:

“Which expenses will your sponsor cover? Will they provide your accommodation, airfare, daily expenses, or other travel-related costs?”

Step 6 – Verify the Applicable Requirement

After gathering these details, the agent should determine whether an ASG may be applicable and verify the latest requirements with the appropriate Philippine government authority before giving the client a final recommendation.

10. Sample Relational Agent Script

Client:

“My sister will pay for my trip. Do I need an Affidavit of Support?”

Agent:

“Thank you for letting me know, Travel Buddy. Since your sponsor is your sister, we first need to check the applicable ASG requirement based on your relationship and travel circumstances.

For our training guidance, ASG requirements may apply to sponsored travelers whose sponsor is within the second to fourth degree of relationship. First-degree relatives, such as a parent, spouse, or child, do not require an ASG solely because of that relationship.

Since your sponsor is your sister, an ASG may be applicable to your case. If your sister is an OFW or currently residing abroad, she can coordinate with the appropriate Philippine Embassy or Consulate. If she is currently in the Philippines, the document may be processed and notarized locally through an authorized Notary Public or law office, when required.

We'll also help you check the other documents you may need so your travel documents are complete, genuine, and consistent before your departure.”

11. Important Agent Reminder

An ASG should never be presented as a guarantee of immigration clearance or as a way to bypass Philippine immigration procedures.

Agents must never advise travelers to:

• Misrepresent their relationship with the sponsor

• Hide the actual purpose of travel

• Submit fake financial documents

• Use a falsified ASG

• Alter or fabricate supporting documents

• Provide memorized or untruthful answers to immigration officers

Travelers should always provide truthful, accurate, and consistent information.

Depending on the circumstances, Philippine immigration authorities may request additional documents or conduct further assessment or secondary inspection.

The Safe Agent Approach

Identify the sponsor → Establish the relationship → Determine whether an ASG may apply → Verify the latest requirement → Prepare the correct documents → Submit genuine supporting documents → Answer immigration questions truthfully

12. Agent Quick Reference

If the sponsor is a:

Parent
→ ASG is not required solely because of the relationship
→ Establish the relationship with the appropriate document

Spouse
→ ASG is not required solely because of the relationship
→ Marriage certificate may be used to establish the relationship

Child
→ ASG is not required solely because of the relationship
→ Appropriate birth certificates may establish the relationship

Sibling / Grandparent / Grandchild / Uncle / Aunt / Nephew / Niece / Cousin
→ ASG may be applicable
→ Verify the current applicable requirement

If the sponsor is abroad:

→ Coordinate with the appropriate Philippine Embassy or Consulate

If the sponsor is in the Philippines:

→ ASG may be processed and notarized locally when required

13. Jetliner Express Agent Golden Rule

“Never assume. Always verify.”

When handling a sponsored traveler, do not immediately tell the client that an ASG is required.

First:

Know the sponsor → Know the relationship → Know where the sponsor is located → Know who is paying → Know the purpose of travel → Verify the latest government requirement.

Government immigration and departure requirements may change. Agents should always verify the latest information before giving a final recommendation to a client.

14. Official Government Verification

For the latest Philippine immigration announcements, issuances, travel advisories, and departure-related information, agents should verify information through the official Philippine Bureau of Immigration and the appropriate Philippine Embassy or Consulate, as applicable.

Jetliner Express Agent Reminder

“Government travel and immigration requirements can change. Before giving a final recommendation to a client, always verify the latest information from the Philippine Bureau of Immigration, the appropriate Philippine Embassy or Consulate, and other relevant government authorities.”

Jetliner Express — Your Reliable Travel Buddy!

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Visa-Free Countries for Filipinos

For Philippine passport holders traveling for tourism, the most commonly recognized visa-free destinations include the following (subject to entry requirements such as passport validity, return/onward ticket, proof of funds, and possible arrival card requirements).

Asia

• Brunei (14 days)

• Cambodia (30 days)

• Hong Kong (14 days)

• Indonesia (30 days)

• Kazakhstan (14 days)

• Laos (30 days)

• Macau (30 days)

• Malaysia (30 days)

• Mongolia (21 days)

• Myanmar (14 days)

• Singapore (30 days)

• Taiwan (14 days)

• Tajikistan (14days)

• Thailand (up to 30 days)

• Vietnam (21 days)

• Palestine (21 days)

• Israel (21 days)

• India (30 days)

• Jeju Island/South korea (14 days)

• Oman (21 days)
  
  

Americas & Caribbean

• Barbados – up to 90 days

• Bolivia – up to 90 days

• Brazil – up to 90 days

• Colombia – up to 90 days

• Costa Rica – up to 90 days

• Dominican Repubic – up to 21 days

• Haiti – up to 3 months

• Nicaragua – up to 90 days

• Paraguay – up to 30 days

• Peru – up to 90 days

• Saint Vincent and the Grenadines – up to 3 months

• Suriname – up to 90 days
  

Africa

• Angola – up to 30 days

• Benin – up to 30 days

• Côte d'Ivoire (Ivory Coast) – up to 90 days

• Malawi – up to 90 days
  Morocco – up to 90 days

• Rwanda – up to 90 days
  

Oceania / Pacific

• Fiji – up to 4 months

• Kiribati – up to 90 days

• Micronesia – up to 30 days

• Vanuatu – up to 120 days

• Cook Islands – up to 31 days

• Niue – up to 30 days -
  

A Visa on Arrival (VOA) is a visa that eligible travelers can obtain upon arrival at a designated airport or border crossing, rather than securing the visa in advance. Depending on the destination, travelers may need to pay a visa fee, present hotel bookings and a return ticket, or provide proof of sufficient funds.

Important distinction: Visa on Arrival is different from visa-free entry and an electronic visa (eVisa). A VOA may also be available only at specific entry points or under certain conditions.

1. Countries offering Visa on Arrival to Filipinos

The following is a working reference list for September 2026, compiled from published passport-requirement guides. Different databases classify some destinations differently, especially where an electronic authorization or conditional VOA applies. Confirm each destination before ticket issuance.

Visa and Embassy

Region Country or destination

Asia : Bangladesh, Iran, Jordan, Maldives, Nepal, Oman, Sri Lanka

Africa: Comoros, Djibouti, Egypt, Ethiopia, Gabon, Guinea-Bissau, Kenya, Madagascar, Malawi, Mauritania, Mozambique, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Tanzania, Togo, Uganda, Zambia, Zimbabwe, Armenia, Timor leste (Estimor)

Oceania: Papua New Guinea

2. Requirements agents should verify

Before advising a customer that they can travel using VOA, check:

• Philippine passport validity and condition.

• Eligibility based on nationality and passport type.

• Whether the visa is available at the intended airport or land border.

• Return or onward ticket.

• Hotel booking, accommodation details, and proof of funds, if required.

• Visa fee and accepted payment method.

• Any required vaccination certificate, arrival card, or advance electronic authorization.

• Transit visa requirements for connecting flights.
  

4. Official travel-requirement checking

For Jetliner Express agents, use these resources before confirming eligibility.

IATA Travel Centre

Check passport, visa, and destination travel requirements.

Open IATA Travel Centre

https://www.iatatravelcentre.com/

Philippine Department of Foreign Affairs (DFA)

https://dfa.gov.ph/

Countries with eVisa access for Philippine passport holders

Africa

• 🇧🇼 Botswana

• 🇧🇫 Burkina Faso

• 🇧🇮 Burundi

• 🇨🇲 Cameroon

• 🇹🇩 Chad

• 🇨🇩 Democratic Republic of the Congo

• 🇩🇯 Djibouti

• 🇬🇶 Equatorial Guinea

• 🇪🇹 Ethiopia

• 🇬🇦 Gabon

• 🇬🇭 Ghana

• 🇬🇳 Guinea

• 🇱🇷 Liberia

• 🇱🇾 Libya

• 🇲🇬 Madagascar

• 🇲🇷 Mauritania

• 🇲🇿 Mozambique

• 🇳🇦 Namibia

• 🇳🇬 Nigeria

• 🇸🇹 São Tomé and Príncipe

• 🇸🇱 Sierra Leone

• 🇸🇴 Somalia

• 🇿🇦 South Africa

• 🇸🇸 South Sudan

• 🇹🇿 Tanzania

• 🇹🇬 Togo

• 🇺🇬 Uganda

• 🇿🇲 Zambia

• Zimbabwe

• South Korea
  
  

Asia / Middle East

• 
  Afghanistan
  Bahrain
  Bhutan
  Iran
  Iraq
  Jordan*
  Kyrgyzstan
  Pakistan
  Qatar
  Saudi Arabia
  Sri Lanka*
  Tajikistan*
  Uzbekistan
  United Arab Emirates
  Vietnam

Europe / Eurasia

Azerbaijan
Moldova
Russia
Serbia
Ukraine
Georgia
Armenia

• Americas / Caribbean
  55. 🇦🇬 Antigua and Barbuda
  56. 🇧🇸 Bahamas
  58. 🇨🇱 Chile
  60. 🇪🇨 Ecuador
  61. 🇸🇻 El Salvador
  62. 🇬🇾 Guyana
  63. 🇸🇰 Saint Kitts and Nevis
  64. 🇻🇪 Venezuela

Important: this is a training/reference list, not a blanket statement that every country above requires an eVisa from every Filipino traveler. Some countries have multiple entry mechanisms, and some databases classify an online visa, VOA application, or electronic authorization differently. For example, current passport data lists Armenia as eVisa, while other current official information may describe particular eligible nationalities/conditions differently.

For Electronic Travel Authorization

I would not simply teach this as “4 countries where Filipinos can travel with ETA.” The requirements differ:

🇮🇱 Israel — ETA-IL
Philippine passport holders who qualify for visa-exempt entry need an ETA-IL before travel. Israel's system has been in operation since 2025.

🇰🇪 Kenya — eTA
Kenya requires travelers to obtain an eTA before travel, with certain exemptions. Philippine passport holders are listed under the eTA system.

🇱🇰 Sri Lanka — ETA
Philippine passport holders are listed as eligible for Sri Lanka's ETA system.

For a Philippine passport holder, holding a valid visa from another country can sometimes provide a visa exemption, visa-on-arrival facility, or simplified/eVisa route to a third country. However, this is highly conditional: the visa may need to be multiple-entry, valid for a certain period, and previously used.



🇺🇸 With a valid USA visa

A Philippine passport holder with a qualifying valid U.S. visa may receive visa facilitation/exemption for:

1. 🇲🇽 Mexico

2. 🇵🇦 Panama

3. 🇦🇱 Albania

4. 🇲🇪 Montenegro

5. 🇷🇸 Serbia

6. 🇲🇰 North Macedonia

7. 🇹🇷 Türkiye — may qualify for an eVisa, subject to additional conditions

8. Canada

North Macedonia: for 2026, a valid multiple-entry U.S. visa can allow up to 15 days without a North Macedonian short-stay visa, provided the U.S. visa remains valid for at least 5 days beyond the planned stay.

Montenegro: recognizes valid U.S. visas for entry/stay/transit of up to 30 days.

🇬🇧 With a valid UK visa

1. 🇲🇽 Mexico

2. 🇵🇦 Panama

3. 🇦🇱 Albania

4. 🇲🇪 Montenegro

5. 🇷🇸 Serbia

6. 🇲🇰 North Macedonia

7. 🇹🇷 Türkiye — subject to eVisa conditions

Montenegro specifically recognizes valid UK visas for stays of up to 30 days.

🇨🇦 With a valid Canada visa

1. 🇲🇽 Mexico

2. 🇵🇦 Panama

3. 🇲🇪 Montenegro

4. 🇲🇰 North Macedonia

5. 🇹🇷 Türkiye — subject to applicable eVisa conditions

North Macedonia's 2026 temporary exemption specifically includes valid multiple-entry Canadian visas.

🇦🇺 With a valid Australia visa

1. 🇲🇽 Mexico

2. 🇵🇦 Panama

3. 🇲🇪 Montenegro

4. 🇹🇷 Türkiye — subject to applicable conditions

Panama officially recognizes valid visas issued by Australia under its visa-exemption rule.

Montenegro also recognizes valid Australian visas for up to 30 days.

🇳🇿 With a valid New Zealand visa

1. 🇵🇦 Panama

2. 🇲🇪 Montenegro

3. 🇹🇷 Türkiye — subject to applicable conditions

Montenegro's current rules specifically include New Zealand visas among the qualifying foreign visas.

🇪🇺 With a valid Schengen visa

1. 🇲🇽 Mexico

2. 🇵🇦 Panama

3. 🇦🇱 Albania

4. 🇲🇪 Montenegro

5. 🇷🇸 Serbia

6. 🇲🇰 North Macedonia

7. 🇹🇷 Türkiye — subject to applicable eVisa conditions

Montenegro officially recognizes a valid Schengen visa for entry/stay/transit for up to 30 days.

North Macedonia recognizes qualifying multiple-entry Schengen visas for stays of up to 15 days, subject to its conditions.

🇯🇵 With a valid Japan visa

1. 🇲🇽 Mexico

2. 🇵🇦 Panama

3. 🇲🇪 Montenegro

4. 🇹🇷 Türkiye — subject to applicable conditions

Panama specifically lists Japan among the countries whose qualifying visas can be used for its visa exemption.

Montenegro also recognizes valid Japanese visas for up to 30 days.

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Why Is It Important to Arrive Early at the Airport?

Airport Arrival Time Guidelines

Note: Jetliner Express agents should educate passengers about the recommended airport arrival time based on their type of journey.

• Domestic Flights: Passengers are advised to arrive at the airport at least 2–3 hours before the estimated time of departure (ETD).

• International Flights: Passengers are advised to arrive at least 4–5 hours before the ETD to allow sufficient time for check-in, baggage drop-off, immigration, security screening, and boarding procedures.

• Layover / Connecting Flights:

  • Same airline / through-checked baggage: A minimum of 2 hours between flights may be ideal, provided the passenger does not need to check in again and the airline confirms the connection.

  • Different airlines / self-transfer: Allow approximately 6 hours or more, especially when passengers need to collect baggage, clear immigration/customs, check in again, and go through security for the next flight.

Agent Reminder: These are general recommended guidelines, not guarantees. Connection requirements can vary depending on the airport, airline, terminal, immigration procedures, baggage arrangements, and whether the itinerary is on a single ticket or separate tickets. When booking separate tickets, agents should always encourage passengers to allow additional buffer time.

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